Please follow the instruction to factory-reset Cricket ZTE X500 Score MUVE Music Android phone
Make sure the phone is powered off before you follow the instructions.
Press and hold for 10 seconds Volume Down, Camera, and Power buttons
When Android guy is there then click on Menu (second from left on the touchpad below the display.
Scroll with volume key and select with quick press of the camera button
Scroll with Volume down button to: “Yes – delete all user data”
Select with quick press of the camera button