Hard Reset:
- Power OFF the handset.
- Now press and hold the Volume Up, Muve Music key and the Power keys for 10 seconds.
- Press the Volume Up and Volume Down keys simultaneously to access the System Recovery screen.
- Scroll using Volume and select “Wipe Data/Factory reset” and press the Muve key. Scroll using Volume and select “Yes – delete all user” and press the Muve key.
Master Reset:
- Tap the Menu key
- Tap Settings
- Scroll to and tap Privacy
- Tap Factory data reset
- Read the message about erasing data
- Tap Reset phone
- Tap Erase everything